Terms of Service for Commissions

 

I work out of my apartment and have cats, so please keep this in mind if you are allergic to cats.

 

Quotes and Payments

 

Quotes are good for 60 days. Half payment (for quotes over $150) is required before work is started and full payment is required before I ship you the item. For quotes under $150, full payment is required before work is started. You must be at least 18 years old to commission work from me. If you're not yet 18 years old, your parent or legal guardian must be involved in the entire process of commissioning me, including payment. Proof of age may be required.

​

To request a quote, email me at tigerbattails@gmail.com. I will respond with any questions I have or to request a reference sheet if you haven't already included it. If I choose not to take on your project, it is most likely because I feel I don’t yet have the skills to do a good job with it.

 

After I email you a quote and you respond accepting it, I will send you an invoice for the first half of payment. For lower cost commissions ($150 and under) I will invoice you for the full amount. You must pay this invoice within 60 days of the invoice date or we have to start the process over. Once you have paid, I will add you to the queue.

 

Payment plans are available, but please request this before I invoice you.

 

If you need to cancel your commission, I will refund up to 70% of your payment depending on how much work has been completed. The other 30% is typically non-refundable.

 

If I have to cancel your commission, I will give you a full refund unless the cancellation is for non-payment on a payment plan [see below]. I reserve the right to cancel a commission for any reason.

 

Fursuits are a luxury item and take a long time to make. If you can’t afford the amount I quote, you can ask about making the design simpler to lower the price. I will not use low-quality fur or techniques to lower the cost.

 

I prefer taking payments via PayPal.

 

Payment Plans

 

If you need a payment plan, please request one during the quote process. It will not affect my acceptance of your commission or the cost. Please be kind to your future self, and respectful to me, and consider whether you will be able to continue with the payment plan if you run into a life-changing event (loss of job, car repairs, medical costs, etc.).

 

I will work with you and your budget as much as possible. Please contact me if you need to miss a payment or if you will be late with your payment, or if you need to reorganize your payment plan.

 

If you miss more than one payment without contacting me, or if you are repeatedly late with your payments, you will be bumped to the bottom of the queue and I may cancel your commission. If you stop paying and stop responding to my emails, after one year I will consider your commission abandoned and no money will be refunded.

 

Progress and Shipping

 

I will make sure to involve you in the choice of faux fur and will update you with work in progress photos. Some progress photos must be approved before I continue work.

 

For clients on a payment plan, we will discuss faux fur choice once you have paid 30% of the quoted cost. You will be added to the queue once you have paid 50% of the quoted cost.

 

Any large changes requested that do not match the original quote will require additional fees. I will try to accommodate small changes depending on how much extra work they require.

 

I will email you a photo of the finished piece for your approval before sending you a shipping invoice (if applicable). This invoice must be paid before I will ship you the piece.

 

Clients who request an interesting/unusual species may receive free shipping (at my discretion). Repeat clients may receive free shipping (at my discretion).

 

Guarantee

 

If the quality of your finished product is not what you expect, please contact me so we can discuss the issue and work out a solution. Your piece has a 30-day warranty for seam repairs (including popped seams and torn belt loops) but you will need to pay postage to me. Please contact me to arrange repairs before shipping the item. Some restrictions may apply, such as extensive damage not due to faulty construction.

 

I am happy to refurbish and repair all pieces I created, whether or not you were the original commissioner or buyer. Cost will depend on what needs to be repaired and what changes you want made to the piece.

 

I will never take on more commissions than I can complete within a year.

 

Other

 

I reserve the right to post photos of the piece, including work in progress (WIP) photos/video, but you retain all other rights. Please credit Tigerbat Tails as the maker of your piece. If you don't want WIP photos/video shared, you must let me know ahead of time and I may add a small charge to the price.

 

If you need your piece before a certain date/event (such as a convention or holiday), please let me know upfront. I may need to charge a rush fee and may need to decline your commission if I won't have time to complete it before your deadline.

 

You must own the character rights to commission the piece. I will not copy another maker’s style or another maker's piece. I am not the maker for you if you want NSFW details.

 

I reserve the right to change these terms of service at any point.

 

Again, I work out of my apartment and have cats, so please keep this in mind if you are allergic to cats.